Frequently Asked Questions

Everything you need to know about shopping with TEGEN.

What is the standard shipping timeframe?

We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on your location.

How do I return an item?

If you are not satisfied with your purchase, you can return items within 30 days of delivery. Products must be unworn, unwashed, and in their original packaging with tags attached.

How do I find my correct size?

Each product page features a detailed size guide. We recommend comparing your body measurements to our chart to ensure the perfect fit for every garment.

What payment methods do you accept?

TEGEN accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Are your materials sustainably sourced?

We are committed to ethical fashion. TEGEN prioritizes high-quality, durable fabrics and works exclusively with manufacturers who adhere to fair labor practices and environmental standards.

Can I track my order once it has shipped?

Yes. Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.